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Why can’t I find my property on a booking channel?

Your property may still be live even if you cannot find it in search

If your property has previously been live on Airbnb, Booking.com or another booking channel but you cannot find it by searching, this does not necessarily mean the listing has been removed or stopped.

The most reliable place to check your listing status is your Travelnest account.

Check your listing in Travelnest first
  1. Log in to your Travelnest account.
  2. Go to Properties and select the property.
  3. Select View listings underneath the property cover photo.
  4. Find the booking channel you want to check.

Here you can see whether the listing is live and open the listing directly on the booking channel.

For more information, see How to view your listing on booking sites.

If Travelnest shows your listing as live

If your listing shows as live and the direct listing link opens correctly, your listing is published on that booking channel.

Searching manually on a booking site is not always a reliable way to find your own property.

Your search may be affected by:

  • The dates searched
  • Number of guests
  • Price or other search filters
  • Map area or location filters

Try opening your listing using the direct link from View listings rather than searching for it manually.

If the listing is live but particular dates are unavailable

Your listing can be live while some dates are unavailable to book.

If you can open the listing but cannot find your property when searching for particular dates, see Why can’t guests book my property on a booking channel?

This is an availability issue rather than the whole listing being offline.

If Travelnest no longer shows the listing as live

If your property was previously live but View listings now shows that a booking channel is no longer live or published, review your property details to see whether any updates are required.

Check for any sections highlighted in red and update the information requested. Your listing may be offline because some information needs to be completed or updated.

Is this a new property?

This article is for properties that have already been live previously.

If you have recently joined Travelnest and your property has never gone live for the first time, see Why isn’t my new property live yet?