Why haven't I been paid for a booking?
Common reasons a host payout may not have arrived yet
Travelnest collects the guest payment and sends the host payout by bank transfer. Hosts do not charge guests directly.
If you haven’t received a payout yet, it is usually due to the payout schedule, bank processing times, booking adjustments, or missing account information. The sections below explain what to check.
Are you due payout yet?
Travelnest sends host payouts after the guest has arrived.
Payouts are issued every Wednesday for bookings with arrivals in the previous calendar week.
Example:
If a guest checks in between Monday 1st and Sunday 6th, Travelnest will issue the payout on Wednesday 10th.
You will receive an email statement on Wednesday when the payout is issued. This confirms that Travelnest has sent the payment, but it may take additional time for your bank to process it.
If you are unsure about the standard payout timeline, see What is the payment schedule for a booking?
Bank processing times
After the payout is issued, banks may take additional time to process the payment.
GBP accounts
Payments usually arrive within 2 to 3 days after being issued. In most cases, you should see the payment in your account by Friday.
Non-GBP accounts
International payments can take up to 4 days to arrive depending on your bank’s processing times.
Check the invoice for the booking
Before a payout is issued, adjustments may sometimes be made to a booking.
Examples include:
• booking amendments
• partial refunds
• channel adjustments
If this happens, the final payout amount may differ from what you originally expected.
You can check the invoice sent by Travelnest, which shows the final payout amount and any adjustments applied to the booking. Invoices are sent from no-reply@travelnest.com, and subject will include Invoice/Statement.
Information required to receive payment
To receive payouts, your Travelnest account information must be complete and up to date. If any required details are missing, payouts cannot be issued.
Please check the following in your Travelnest account.
Personal or business information
Go to My Account > Basic Information and make sure all required details are filled in and correct. This includes:
• your contact information
• your correspondence or billing address
If any information is missing or incorrect, update it and save the changes to ensure payouts can be processed correctly.
Payment and payout details
Go to My Account > Payment and payout and check that the following are added.
Payment method (card details)
This card is used for Travelnest account charges such as subscription fees. It is not used to collect guest payments.
Payout method (bank account)
This is the bank account where Travelnest sends your booking earnings.
When a booking may need to be reviewed
If the guest has already stayed, the payout schedule has passed, and your account information is correct, the booking may need to be reviewed.
This can happen in situations such as:
• booking changes made close to the stay
• payment processing delays from a booking channel
• booking adjustments that require manual review
To review the payout, the booking details will be needed to check the booking and confirm the payout status.