The app gives you access to almost all the same features as Travelnest on the web, making it easy to manage your holiday rental from your phone.
Please note: to use our mobile app, you must be a Travelnest host.
How do I get the app?
You can easily download it from the App Store (iOS and iPadOS) or the Google Play store (Android), then log in using your Travelnest details.
Download the Travelnest app
The Travelnest mobile app is available on both iOS and Android.
📱 iPhone or iPad: Download Travelnest from the Apple App Store
📱 Android: Download Travelnest from Google Play
Once you've downloaded the app, sign in using the same email address and password you use to access Travelnest on the web.
What can I do in the Travelnest app?
Manage your bookings
Keep track of your bookings while you're on the go.
You can:
- View upcoming, current and past bookings
- View your booking calendar
- Check booking and guest details
- Keep track of what's happening across your properties
Message your guests
Manage guest communication directly from the app.
You can:
- Message your guests
- Keep track of conversations
- Manage scheduled guest messages
- View guest reviews
Manage your properties
Make changes to your properties without needing to switch to the website.
You can:
- Update your property details
- View and update your property location
- Adjust your property's map pin
- Update bedrooms, bathrooms and beds
- Submit regulation and compliance information
- Manage your pricing if you use manual pricing
Manage your booking channels
Choose where your properties are advertised from within the app.
You can add or remove the booking channels connected to your Travelnest account.
Manage your account
You can manage your Travelnest account directly from the app, including:
- Updating your personal details
- Changing your password
- Updating your payout details
- Managing your account settings
If you decide you no longer want to use Travelnest, you can also start the process of closing your account from the app.
Manage your direct booking site
If you use Travelnest Direct, you can access the Direct Hub from the app.
Here you can:
- Get guidance on making the most of your direct booking site
- Apply promotions
- View your direct booking site
Is everything available in the app?
Almost all Travelnest features are now available on both the mobile app and the Travelnest website.
We're continuing to improve the app and may occasionally introduce or update features on one platform before the other.
Need help?
If you need help using Travelnest or something isn't working as expected, you can contact our Host Support team for help.
FAQ
How can I view my bookings?
Under the Bookings tab, you’ll find a comprehensive list of all your booking activities – including those that are in progress, upcoming, completed and cancelled.
You can also search your bookings. Simply press into the search bar and enter the name, channel, or months you wish to search by.
If you have multiple properties with Travelnest, you’ll see the respective nickname of each property alongside its corresponding booking.
How can I view more details about a booking?
To view booking details, press on the booking. You’ll see the guest’s account information, length of stay, check-in/check-out dates, number of guests, and a breakdown of the payment amount.
If you need to contact the guest, you can do so directly in the app by messaging or calling them.
How can I view my messages?
To view your message history, open the app and go to the ‘Messages’ tab. Scroll down to see a list of all your messages. If you want to view a conversation with a specific guest, simply tap on their name – this opens the conversation so you can read and respond.
Please note: the ‘Messages’ section only displays messages from guests who have booked or enquired through Airbnb and Booking.com. You must have a property listed on either Airbnb or Booking.com via Travelnest to see these messages.
How can I message my Airbnb and Booking.com guests?
Use the text field at the bottom of the screen to type your response. Tap the send button (arrow icon) to deliver your message.
Can I send attachments in my messages?
Airbnb:
You can now send and receive attachments for confirmed Airbnb bookings directly in the Travelnest app or on the web. Guests can also share attachments, making it easier for you to tailor their experience. Please note that you can’t send or receive attachments to Airbnb enquiries.
Booking.com:
Right after booking, Booking.com guests can message you, but can’t send attachments. However, as the host, you can send both messages and attachments for any confirmed booking. If a guest messages you first, you can do this for unconfirmed bookings, too. Keep in mind that receiving attachments from Booking.com guests isn’t possible due to Booking.com’s limitations.
If you need to share images or documents, tap the “+” icon next to the message field. You can:
- Add photos from your library: share pictures directly from your device.
- Choose files: send other file types that may be useful for your guest.
How can I archive my messages?
Unfortunately, archiving messages isn’t available yet. We’re working on it, and it will be available soon.
How can I get support if I need it?
You can access our support resources directly from the app. Simply go to the ‘Support’ section to find helpful guides, important updates, and our host helper. You can even chat live with our Host Support team.
How can I update my personal information?
Go to the ‘Account’ section. The app will pre-authenticate you and take you to your personal details, where you can update your personal and payment information or reset your password at any time.
Does the Travelnest app have a dark mode?
Yes. Our app supports dark mode and will adapt to your device’s display settings, whether you prefer light or dark themes.
What happens when I click on a messaging push notification?
When you click on a messaging push notification, the app will take you directly to the messaging screen, where you can view all your messages.
What happens when I click on a booking push notification?
When you click on a booking push notification, the app will take you to the booking screen, where you can view all your bookings.