How to update your payment and payout details
Learn how to update the card used for booking-related charges and the account where you receive your earnings.
Keeping your payment and payout details up to date
Your payment method is the card used to cover booking-related charges. Your payout details specify where Travelnest sends your earnings.
Keep both up to date to help avoid payment issues and ensure your earnings go to the correct account.
For security reasons, Travelnest cannot add or change bank or payout details on your behalf. You must make these changes yourself in your Travelnest account.
Before you start
- Complete your business details under Basic Information before adding payment details.
- Add a valid payment method before adding or updating your payout details. If your payout information is not visible, check that you have added a payment method first.
How do I update my payment method?
A payment method is required to cover future booking-related charges, such as applicable cancellation fees or refunds arising from guest complaints.
1. Open your payment settings
- Log in to your Travelnest account.
- From the left-hand menu, select My Account, then Payment and Payout.
2. Add or update your card
In the Payment Method section, enter your card details, then select Save Card.
How do I update my payout details?
Your payout details determine where your earnings are sent. Make sure you have a valid payment method before continuing.
1. Choose your payout method
On Payment and Payout, find Payment Details and select the relevant option from the drop-down menu:
- UK Bank Account.
- IBAN/SWIFT.
- Non-IBAN Account.
2. Enter your account details
Enter the details requested for your selected account type.
| Account type | Details to enter |
|---|---|
| UK Bank Account | Account name, six-digit sort code and eight-digit account number. |
| IBAN/SWIFT | Account name, IBAN and SWIFT/BIC. |
| Non-IBAN Account | Account name, account number and SWIFT. |
Double-check the details before saving to help avoid payout delays.
3. Add an invoice email address, if needed
Enter an invoice email address if you want invoices sent to a specific address.
4. Save your changes
Select Save Changes at the bottom of the page. Updates may take up to seven days to process.
What if I cannot update my details?
- Check that all required fields have been completed correctly.
- Confirm that your business details are complete under Basic Information.
- Make sure you have added a valid payment method if you cannot access your payout details.
For security reasons, changes to payment details may be restricted. If you need help, contact Host Support.
Host Support can help you understand the next steps, but cannot add or change your bank or payout details for you.