How to reply to guest reviews

How to reply to reviews depending on where the booking was made

Responding to guest reviews is a great way to show future guests that you’re engaged, professional, and committed to providing a positive experience. Each booking channel handles reviews differently, so here’s a quick guide on how replies work and how we can help.

Airbnb reviews

On Airbnb, both the host and the guest can leave reviews after checkout.

If you'd like to:

Leave a review for your guest after their stay, or
Respond to a review they've left you

Just get in touch with us. We'll submit the review or the response on your behalf.

Booking.com

Booking.com only allows hosts to respond to guest reviews — you cannot leave a review for a guest.

Please also note:

You can only reply if the guest has written a comment.
Booking.com does not allow responses to reviews that contain a rating only (no written feedback).

If you'd like to respond to a guest's comments, simply let us know and we'll take care of it.

If you need assistance with leaving a review on Airbnb or responding to a review on Booking.com, please let our Customer Support team know, and they’ll be happy to help. If you would like to learn more about how guest reviews work or how to handle negative reviews, please click the links included in this article.