Host Support is here to help you with day to day questions and issues related to your Travelnest account and properties.
Contact Host Support if you need help with:
• Your account or login
• Managing bookings or cancellations
• Payments, payouts or invoices
• Pricing, rates or calendar issues
• Property or listing updates
• Technical problems or errors
• General how to questions about using Travelnest
How Host Support works
You can contact Host Support at any time using live chat or WhatsApp.
When you message us, you’ll first be supported by Nesti, our AI assistant. Nesti is available 24/7 and can quickly help with common questions.
If Nesti can’t resolve your issue, it will pass the conversation to a member of our Host Support team, who will take over during our team’s opening hours. Just ask Nesti for a "support advisor", and will be followed by our host team.
How to contact Host Support
The fastest way to get help from Host Support is through our live support channels.
We offer real time support via live chat and WhatsApp, with an average response time of 90 seconds. This allows us to understand issues quickly and keep things moving for you. You can also contact us in the language you’re most comfortable with.
We don’t offer email support or scheduled call backs. Live support lets you share photos, videos and voice notes, which helps us resolve issues more efficiently.
WhatsApp
Message the Host Support team directly on WhatsApp.
+44 7458 152424
Contact channels
WhatsApp
Message the Host Support team directly.
+44 7458 152424
Live chat
Available when logged in to your Travelnest account, mobile app, or via our help centre and website.
Both channels allow you to share photos, videos and voice notes, which helps us understand and resolve issues more efficiently.
Call backs and email support
We don’t offer scheduled call backs or an email inbox for Host Support.
Our live support channels are designed to be faster and more effective, and allow us to help with the same types of queries in real time.
When to contact another team
Host Support is best for operational help with your account and properties.
Please contact another team if you need help with:
• Getting started before signing up or setting up your first property
• Advice on improving performance or pricing strategy
• Questions about joining Travelnest
• Guest only issues during a stay
For pre sign up questions or early setup, contact the Onboarding Team.
For pricing, performance and profitability advice, contact your Property Expert.
For guest issues during a stay, contact Guest Support.