How to contact the Onboarding Team
The Onboarding Team helps people who are considering Travelnest
This support is for potential customers and new hosts who are not yet fully live. If you already have a live property and bookings, please contact Host Support or your Property Expert.
Contact the Onboarding Team if you need help with:
• Understanding how Travelnest works
• Questions before joining Travelnest
• Getting started after signing up
• Setting up your first property
• Understanding the steps to go live
Speaking to Onboarding
If you want to discuss pricing, plans, or whether Travelnest is right for you, you can book a call with our Onboarding team.
Book a call with onboarding team
When to contact another team
The Onboarding Team cannot help with:
• Live booking issues or cancellations
• Payments, payouts or invoices
• Pricing strategy or profitability advice
• Guest issues during a stay
For those, please contact Host Support or your Property Expert.