How to contact Guest Support
Guest Support is here to help guests who have an active booking at a Travelnest property.
This support is for guests only. If you are a host, please contact Host Support or your Property Expert.
Contacting your host directly
At Travelnest, we manage bookings on behalf of hosts. If you need to discuss the property itself, you should contact your host directly.
You can do this by:
• Logging in to the booking site you used and selecting the contact host option
• Checking your booking confirmation email from Travelnest, which includes your host’s contact details
This ensures you speak directly to the person responsible for the property.
When to contact Guest Support
Contact Guest Support if you need help with:
• A confirmed booking
• Problems during a stay
• Check in or arrival issues
• Issues with the property during a stay
• Questions during or after a stay
How to contact Guest Support
You can reach us via live chat. Have your booking details ready when you get in touch.
Phone
Live chat
Available via the Travelnest website or through our help centre.
Opening hours (UK time)
Please check the Travelnest contact page for the most up-to-date opening hours.
Please have your booking details ready so we can help you quickly.
When to contact another team
Guest Support cannot help with:
• Host account questions
• Pricing or listing advice
• Payments to hosts
• General Travelnest account queries
If you are a host, please contact Host Support or reach out to your Property Expert directly. Visit the Travelnest Host Support page for contact options.