How do booking modifications work?
A booking modification is a change to an existing reservation, like adding nights or adjusting dates, and the guest requests it through the channel they booked on.
What types of modifications can guests make?
- Changes in the length of stay — A guest may wish to arrive earlier, arrive later or stay for additional nights. If the dates change, the price will usually update automatically based on the rates you've set.
- Information updates — Guests may need to correct booking details, such as the number of adults or children. For small details like this, the quickest route is usually the channel's guest messaging.
- Check-in date changes — A guest may wish to adjust their arrival date while keeping the overall stay length the same.
Moving a booking to a completely different stay generally isn't possible through a modification.
How does a guest request a change?
The guest needs to submit the request through the booking channel they used, such as Airbnb, Booking.com or Vrbo. Once it comes through, our Guest Support team will review it and check whether you’ve already agreed the change. If you have, they can approve it.
Already agreed a change with your guest?
Send us the booking reference and let us know you’re happy with it. We’ll record this so our Guest Support team can find it as soon as the request arrives, and the request can be dealt with promptly.
Has your guest already submitted the request?
Send us the booking reference and let us know you’re happy with the change. Please allow 24-48 hours for our Guest Support team to process it.
What if the booking came through HomeToGo?
HomeToGo doesn't offer booking modifications. If a guest needs different dates, the existing booking would need to be cancelled and a new one made. A free cancellation needs your agreement, and the guest's refund only happens after they've rebooked.
What if the guest can't submit the request?
Some channels stop a guest from submitting a change, for example when the new dates clash with a minimum-stay rule. If your guest is stuck, please ask them to check the request on the channel they booked through.