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How booking modifications work

Understanding booking modifications

As a Travelnest host, you may occasionally receive requests from guests who need to make changes to their reservation. In this guide, you’ll find everything you need to know about how modifications work, which changes guests can make, and what to expect from each booking channel.

Types of modifications

  • Changes in the length of stay — A guest may wish to arrive earlier, arrive later, or stay for additional nights. If the dates change, the price will usually update automatically based on the rates you have set.

  • Information updates — Guests may need to correct or update booking details, such as the number of adults or children. Small information changes are normally easy to process, though the method varies by channel.

  • Check-in date changes — Guests may wish to adjust their arrival date while keeping the overall stay length the same.

How to request modifications

In most cases, guests must request changes directly through the booking channel they used, such as Airbnb, Booking.com, Vrbo, Expedia, Holidu or HomeToGo. As Travelnest is a marketing platform, we cannot initiate modifications on behalf of guests.

There are some cases on Airbnb and Booking.com where we can send a proposed modification for the guest to review, but the guest must always approve the change themselves before anything can be updated.

If a guest contacts us directly, we’re happy to check availability, but we will ask them to submit the request through their booking platform so it can be processed properly. 

If you need assistance with a modification for Airbnb or Booking.com where the guest has requested it from you, please let our Customer Support team know, and they will be happy to assist.