How booking modifications work
Learn how guest booking changes work, what can be modified, and how requests are handled across different booking channels.
Understanding booking modifications
As a Travelnest host, you may occasionally receive requests from guests who need to make changes to their reservation. In this guide, you’ll find everything you need to know about how modifications work, which changes guests can make, and what to expect from each booking channel.
Types of modifications
- Changes in the length of stay — A guest may wish to arrive earlier, arrive later, or stay for additional nights. If the dates change, the price will usually update automatically based on the rates you have set.
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Information updates — Guests may need to correct or update booking details, such as the number of adults or children. Small information changes are normally easy to process, though the method varies by channel.
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Check-in date changes — Guests may wish to adjust their arrival date while keeping the overall stay length the same.
How to request modifications
All booking modifications must be requested by the guest directly through their booking platform.
We cannot initiate or submit changes on behalf of a guest. This ensures the request is recorded correctly and protects both the guest and the host.
Once the guest submits the modification request, we can review and approve it from our side where appropriate.
If you contact Travelnest in advance, we can note that you’re happy to approve the change. As soon as the guest’s request comes through, we’ll be able to review and process it promptly.