Airbnb AirCover for Travelnest hosts
Understand Airbnb damage protection, what evidence to provide, and how Travelnest helps with claims.
What is AirCover?
AirCover for Hosts is Airbnb’s protection programme. This article focuses on Host damage protection, which may help with eligible guest-caused damage and certain additional cleaning costs for Airbnb stays.
Airbnb reviews claims under its terms. A claim does not guarantee reimbursement.
What can Host damage protection cover?
Eligible claims may include:
- Guest-caused damage to your property or belongings.
- Certain additional cleaning costs arising from guest behaviour.
- Lost income from confirmed Airbnb bookings that must be cancelled because of covered damage.
What is not covered?
Host damage protection excludes normal wear and tear, natural events and bodily injury. Other conditions and exclusions apply.
Bodily injury falls under separate Host liability insurance, not Host damage protection. Host damage protection is not an insurance policy.
Who submits AirCover claims for Travelnest hosts?
Travelnest submits claims on your behalf for Airbnb bookings managed through Travelnest. You do not submit the claim directly through Airbnb under this process.
Nesti helps gather the information and passes it to Host Support. Host Support reviews the details, handles submission and communicates with Airbnb.
What evidence do I need to provide?
Provide:
- Clear photos or videos.
- A description of the damage and how it relates to the guest’s stay.
- Repair or cleaning invoices, quotes or other supporting records.
When should I report damage?
Contact Nesti as soon as you discover the damage so Host Support can review it promptly.
Airbnb requires a reimbursement request within 14 days of checkout. Its guidance also gives a 14-day deadline from the damage or loss for involving Airbnb Support and submitting supporting documentation when seeking Host damage protection.
Reporting damage to Travelnest is not the same as submitting a claim to Airbnb. Do not wait until the deadline to contact us.
What if my booking was not made through Airbnb?
This AirCover claim process applies only to Airbnb bookings.
For other bookings, review any deposit arrangements, the booking channel’s damage-claim rules and your own insurance. Where you collected a security deposit directly, you are responsible for managing it and discussing deductions with the guest.