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Airbnb AirCover for Travelnest hosts

Understand what AirCover covers, what it doesn’t, and how Travelnest helps with Airbnb damage claims

What is AirCover

Airbnb AirCover is Airbnb’s protection programme for hosts. It may cover certain types of guest-caused damage or unexpected cleaning costs for stays booked through Airbnb.

If your Airbnb guest causes damage to your property or leaves it in an unacceptable condition, AirCover allows a claim to be reviewed by Airbnb, based on evidence and their policies.

This article explains how AirCover works and what it applies to.
If you’re unsure what to do after guest damage, start with our guide on what to do after a guest causes damage.

What AirCover includes

  • AirCover can apply to:

    • Damage to your property or belongings caused by a guest

    • Extra cleaning required due to guest behaviour

    • Loss of income if future Airbnb bookings must be cancelled because of guest damage

    Coverage decisions are made by Airbnb and depend on the evidence provided.


What is not covered

AirCover does not cover:

  • Normal wear and tear

  • Maintenance issues or pre-existing damage

  • Damage caused by weather or natural events

  • Injury to guests or third parties

  • Issues unrelated to the Airbnb stay

Airbnb may also decline claims if evidence is incomplete or deadlines are missed

Who submits AirCover claims?

Travelnest submits Airbnb AirCover claims on behalf of hosts.

Hosts cannot submit AirCover claims themselves through Airbnb when listed with Travelnest. Our Host Support team handles the submission and communication once the required details are collected.

Nesti will help gather information and pass it to the Host Support team for review.


Evidence requirements

Airbnb typically requires:

  • Clear photos or videos of the damage

  • A description of what happened

  • Repair or cleaning invoices or quotes

  • Confirmation the damage was caused by the guest

Providing clear evidence improves the likelihood of Airbnb reviewing the claim.

Important timing information

Airbnb applies strict time limits to AirCover claims.
Claims must be raised shortly after checkout, and delays can result in rejection.

If damage has occurred, it’s important to act promptly.


If your booking was not made on Airbnb

AirCover applies only to Airbnb bookings.

Other booking platforms do not offer host damage protection. For non-Airbnb bookings, hosts are responsible for managing security deposits and resolving damage issues directly with guests.